Effective Date: 2026-04-27
Last Updated: 2026-04-27
1. Introduction
This Shipping & Delivery Policy applies to all orders placed with Imago Dei Wellness via our website: https://www.imagodeiwellness.co.za
By placing an order, you agree to the terms outlined below.
2. Delivery Areas
We currently deliver within South Africa.
If you require delivery outside South Africa, please contact us at contact@imagodeiwellness.co.za before placing an order.
3. Order Processing
- Orders are processed once full payment has been received
- Processing time is typically 1–3 business days
- Orders are not processed on weekends or public holidays
You will receive a confirmation email once your order has been dispatched.
4. Delivery Timeframes
Estimated delivery times:
- Major cities: 1–3 business days
- Regional areas: 2–5 business days
- Outlying/rural areas: 3–7 business days
Delivery times are estimates and may vary depending on your location and courier performance.
5. Shipping Costs
Shipping fees are calculated at checkout based on:
- Delivery location
- Package size and weight
We may offer free shipping on orders above a specified value, which will be clearly indicated on our website.
6. Courier Services
We use reputable third-party courier partners to deliver your order.
Once your order has been dispatched:
- You will receive a tracking number
- You can track your delivery via the courier’s website
7. Delivery Requirements
- A valid delivery address and contact number must be provided
- Someone must be available to receive the parcel at the delivery address
If no one is available:
- The courier may attempt redelivery, or
- The parcel may be returned to us
Additional delivery fees may apply in such cases.
8. Risk and Ownership
Risk in the goods passes to you upon delivery.
Ownership of the goods remains with Imago Dei Wellness until full payment has been received.
9. Delays
While we aim to meet all delivery timeframes, delays may occur due to:
- Courier issues
- Weather conditions
- Public holidays
- High order volumes
We are not liable for delays caused by third-party couriers but will assist in resolving any issues.
10. Damaged or Lost Parcels
If your order arrives damaged or is lost in transit:
- Notify us within 48 hours of delivery (or expected delivery date)
- Provide photos (for damaged items) and order details
We will investigate and, where applicable, arrange:
- Replacement, or
- Refund
11. Incorrect Delivery Information
You are responsible for providing accurate delivery details.
If an incorrect address is provided:
- We are not liable for delivery failures
- Additional shipping fees may apply for redelivery
12. Split Deliveries
In some cases, your order may be shipped in multiple parcels depending on product availability.
You will be notified if this occurs.
13. Contact Information
For any shipping-related queries, please contact us:
Business Name: Imago Dei Wellness (2026/050418/07)
Email: contact@imagodeiwellness.co.za
Phone: +2767 158 5302